Review by salesfin for Our Best

We have visited several of your location over the past several months, Smithfield, Louisville Preston Hwy. and Jeffersonville, IN. Our first visit to your Preston Hwy location was very enjoyable, I wish that I could say the same about our returned visits to this same location. The last serveral visits from the moment we walked in the door was very disappointing, the hostess was very negitive to our request to sit in a particular area of the restaurant. Our request was denied, we were quickly told that that table or area of the restaurant was closed, even though others were eating in the same area. We understand that each waitress needs to share customers and not to over load any one waitress that would effect his/her service. Tonight's visit was no different, the table issue was present again and after placing our food order it was changed and we were not notified until the food reached the table. After we requested to wait on the food we originally ordered, we were told no problem, once the original order was brought to the table, the waitress brought an empty plate an told my wife she would need to return the piece of chicken given her in plcce of what she origially ordered. She was told that it would be returned to the kitchen, this was after my wife had already started eating the other items on her plate, this was a first in my 61 years to have that happen in any restaurant. We have given your restaurant chance after chance to improve, but only for things to get worst. I think you need to take a close look at the service being given to your customers at this location, we have noticed that there has been a lot of tutn over, the waitress that waited on us the first several times couldn't have been better, but she is gone and most of those working there now really are missing the boat on retaining your potential customers. We drove to Smithfield many times for the food, service and atmosphere, the opening of your new locations were good news for many in the Louisville area. We continue to come for the good food your restaurant offers, we would like to see better attitudes and service from the staff.